Terms & Conditions - Sugargeeks

Terms & Conidtions

Privacy Policy & Shipping

Terms & Conditions
Privacy Policy
Returns
Deliveries
Terms & Conditions

Welcome to sugargeeksmt.com.

These terms and conditions apply to all visitors and customers of our website. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.

Use of Our Website – You may use our website for lawful purposes only. You may not use our website for any illegal or unauthorized purpose.
Intellectual Property – All content on our website, including text, graphics, logos, images, and software, is the property of sugargeeksmt.com and is protected by Maltese and international copyright laws. You may not use or reproduce any content without our prior written consent.
Product Information and Availability – We make every effort to ensure that the information on our website is accurate and up-to-date. However, we do not guarantee the accuracy of any information or the availability of any products.
Allergens – although Sugargeeks Malta will take all the necessary precautions, our items are prepared in kitchens handling allergenic ingredients including milk, eggs, nuts, peanuts and cereals containing gluten (wheat, rye and barley), fish, soya, sesame seeds, celery and more. Therefore customers should be aware that we cannot guarantee the complete exclusion of items having traces of allergenic ingredients and customer discretion is advised.
Custom Orders – Additional charges will be applicable, however a face-to-face meeting is strongly recommended so that Sugargeeks Malta will be able to collect all the relevant order information and produce a product which is tailored to the customer’s needs. This is to safeguard both parties and a completed order form provided on site will be required with be required to be signed when the deposit is made.
Pricing and Payment – All prices on our website are in Euro and are subject to change without notice. We accept payment by credit card, PayPal or cash on delivery. By placing an order on our website, you agree to pay the full amount of the order, including any applicable taxes and shipping charges. All pricing may be reviewed and adjusted by Sugargeeks from time to time.
Shipping and Delivery – We ship some of our products within Malta and the European Union (those that do not use buttercream and are less perishable). Shipping rates will be calculated on a case by case basis and delivery times may vary depending on your location. We will provide you with an estimated delivery time and tracking information once your order has been shipped.
Limitation of Liability – We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or the products we sell.
Indemnification – You agree to indemnify and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our website or your violation of these terms and conditions.
Governing Law – These terms and conditions are governed by and construed in accordance with the laws of Malta. Any disputes arising under these terms and conditions shall be resolved exclusively by the courts of Malta.
Changes to These Terms and Conditions – We may update these terms and conditions from time to time. We will post any changes on this page and indicate the date of the latest update.

If you have any questions about our terms and conditions, please contact us at sugargeeksmalta@gmail.com.

Privacy Policy for sugargeeksmt.com

At sugargeeksmt.com, we are committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect
When you visit our website or fill out our contact form, we may collect personal information such as your name, email address, phone number, and any other information you provide to us.

How We Use Your Information
We use the information we collect to respond to your inquiries, process your orders, and improve our website and services. We may also use your information to send you promotional emails or other marketing materials about our products and services.

Sharing Your Information
We will not share your personal information with any third parties unless it is necessary to process your order or as required by law. We may use third-party services to process payments and fulfill orders, but we will only provide them with the necessary information to complete their services.

Protecting Your Information
We take the security of your personal information seriously and use reasonable measures to protect it from unauthorized access, disclosure, or use. We also use SSL encryption to protect your information when you submit it through our website.

Cookies (not real ones sadly)
We may use cookies to improve your experience on our website. Cookies are small data files that are stored on your device and enable us to remember your preferences and other information about your visit. You can disable cookies in your browser settings if you do not wish to accept them.

Your Rights
You have the right to access, modify, or delete your personal information at any time. If you wish to exercise these rights, please contact us using the information below.

Updates to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page and indicate the date of the latest update.

Contact Us
If you have any questions about our Privacy Policy or how we use your personal information, please contact us at sugargeeksmalta@gmail.com.

Returns

At Sugargeeks Malta, we take pride in the quality of our products and want our customers to be completely satisfied with their purchase. If you are not satisfied with your purchase, we will work with you to make it right. Please review our returns and refund policy below.

Returns/Refunds – If you are not satisfied with your purchase, please call or contact us as soon as you notice something isn’t right with your item. If needs be, you may return it to us within 24 hours of receiving it for further inspection. Refunds are issued on a discretionary basis.
Shipping – If items are shipped abroad, we cannot take responsibility for the handling of the item while in transit, therefore fees or items shipped abroad are non-refundable.
Exceptions – We do not accept returns or issue refunds for customized or personalized items, or items that have been opened or broken/bit into. We also do not issue refunds for shipping costs.

If you have any questions about our returns and refund policy, please contact us at sugargeeksmalta@gmail.com.

Deliveries

At Sugargeeks Malta, we are committed to delivering your order in a timely and efficient manner. Please review our delivery policy below.

Shipping – We currently offer shipping within Malta and the European Union for items that do not have buttercream. Shipping rates and delivery times may vary depending on your location. We will provide you with an estimated delivery time and tracking information once your order has been shipped.
Processing and Delivery Time – We strive to process and and deliver items as quickly as possible, however for custom orders we will define a delivery date and time and this will be stipulated in a signed agreement if the order is of more than 150 euro. Please note that during busy periods or holidays, there may be slight delays in processing and shipping your order.
Delivery Address – Please ensure that the delivery address you provide is accurate and complete. We are not responsible for any delays or delivery failures that occur as a result of incorrect or incomplete delivery information.
Delivery Notification – We will notify you via email or text message once your order is close to being delivered.
Delivery Issues – If there are any issues with your delivery, please contact us at info@sugargeeksmt.com. We will work with you to resolve any issues as quickly as possible.

If you have any questions about our deliveries policy, please contact us at info@sugargeeksmt.com.-